Employment Services

At CLASS, tomorrow’s workers are learning and using new skills, preparing to embark on their paths to employment.

Path to Employment

Individuals work with career specialists to define and refine their skills, to prepare for meaningful jobs in their communities.

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Defining Strengths

CLASS engages the individual in an assessment process and dialogue to develop a career plan that honors their strengths and employment potential.

Refining Skills

After identifying their strengths and employment goals, CLASS assists individuals to build additional skills needed for career success.

Landing a Job

CLASS ensures both the individual and the employer have the skills to navigate the hiring process that leads to an accepted job offer.

Ongoing Support

To ensure success, CLASS remains actively involved by providing consultation to develop natural supports and independence.

Developing a Career

CLASS understands that an individual’s current job may not be their forever job and remains involved to guide them on their career path.

Successful Industry Partnerships

Clerical

Merrimack Valley Credit Union, North Suburban Employment Collaborative

Facilities Maintenance

Muffin Town, The Stevens Estate

Food Service

Dunkin’ Donuts, Joe Fish, The Loft, McDonald’s, Sodexo

Fulfillment

Aramark, Beer Savers, Blue Cross Blue Shield, Original Gourmet, Unifirst

Hospitality

Enterprise Rent-A-Car, Extended Stay America, Tsongas Center at UMass Lowell

Retail

Walmart, Stop & Shop, Market Basket, Salem Liquors, Verc Enterprises (Gulf)

And more ...

Your loved one might have skills for a career that isn’t listed here. CLASS is ready to expand the industries we work with and guide individuals in their chosen career path.

Testimonials

Diversity is one of the key components of enhancing and expanding our organizational capability and our commitment to the communities we work in. Collaborating with CLASS to identify and place qualified workers has helped us succeed both operationally and in our commitment to our communities.

Michael McGee

Nordson MEDICAL General Manager, the Americas

Getting a job is important to me because I can have my own money and an opportunity to live a better and happier life. I will not always have to depend on others to buy me things that I need.

Mimi L.

CLASS and his job coach have helped Matt in his day program achieve his goal of working with computers. Thank you for his many awards and newsletter stories and his letter from Pres. Obama. Thank you, everyone, for being there for my son. I am so proud of him – he has a bright future ahead of him. 

Matt's Mom

Frequently Asked Questions

My son already has a job. Can he keep that job after he comes to CLASS?

Yes. We want to support folks wherever they are. We’ll go over this and other details with you in our intake process discussion.

What supports does CLASS Employment Services offer?

We work with job seekers and help them develop their career plan. Then comes vocational training, mock interviews, resume writing and helping them build the skills they need to reach their career goals. We also work closely with employers to ensure they make reasonable accommodations and provide supports, natural or otherwise, for their employees’ success.

What kind of vocational training do you do?

We use the I Can Work! curriculum for vocational training. The I Can Work! program is a five-module course designed to integrate communication skills with hands-on pre vocational training in the areas of job readiness, clerical, retail, food service, and the grocery industry.

What is a career plan?

A discussion starts a career plan, which includes job development plans tailored to your son’s or daughter’s needs. Individuals at CLASS discover what’s possible and become ready for the jobs that interest and suit them, which, in turn, boosts their empowerment, self-satisfaction, confidence and independence. Vocational training and continuous on-the-job supports ensure your loved one’s sustained confidence, success and satisfaction.

How does working affect my daughter’s benefits?

This is a complex topic and the answer depends on many factors. Our career specialists have the appropriate resources to help identify how working will affect your daughter’s situation. Go to www.BenePlan.org for general information.

From the CEO

What an incredible few months it’s been! As I sat down to pen my first “Message from the CEO” as the CEO of LifeLinks CLASS, I found myself simultaneously reflecting and looking forward. Reflecting on the journey that led us to merge two agencies with more than 100...

Tricks of the Trade

Individuals in the LifeLinks CLASS TREE (Treatment. Responsibility. Empowerment. Employment.) program have had the opportunity to refine their woodworking skills over the past few years with the help of Shaun Cohan, a shop teacher in the carpentry department at...

Fun in the Sun with Family Support

Individuals in the LifeLinks CLASS TREE (Treatment. Responsibility. Empowerment. Employment.) program have had the opportunity to refine their woodworking skills over the past few years with the help of Shaun Cohan, a shop teacher in the carpentry department at...

A Special Thank You to DCU

What an incredible few months it’s been! As I sat down to pen my first “Message from the CEO” as the CEO of LifeLinks CLASS, I found myself simultaneously reflecting and looking forward. Reflecting on the journey that led us to merge two agencies with more than 100...

LifeLinks CLASS Got Talent!

What an incredible few months it’s been! As I sat down to pen my first “Message from the CEO” as the CEO of LifeLinks CLASS, I found myself simultaneously reflecting and looking forward. Reflecting on the journey that led us to merge two agencies with more than 100...

The Future of Human Services

What an incredible few months it’s been! As I sat down to pen my first “Message from the CEO” as the CEO of LifeLinks CLASS, I found myself simultaneously reflecting and looking forward. Reflecting on the journey that led us to merge two agencies with more than 100...

Americans with Disabilities Act Anniversary

What an incredible few months it’s been! As I sat down to pen my first “Message from the CEO” as the CEO of LifeLinks CLASS, I found myself simultaneously reflecting and looking forward. Reflecting on the journey that led us to merge two agencies with more than 100...

CLASS and LifeLinks join forces effective July 1, 2019

What an incredible few months it’s been! As I sat down to pen my first “Message from the CEO” as the CEO of LifeLinks CLASS, I found myself simultaneously reflecting and looking forward. Reflecting on the journey that led us to merge two agencies with more than 100...

NILP Disability Awareness Training Offers Unique Perspective on Disability

Digital Federal Credit Union (DCU) has been a longtime supporter of both LifeLinks and CLASS. In the past year, DCU made significant donations in the amount of $15,000 and $25,000 to support our programs and services. As an expression of our appreciation, staff from...

Donors spring forward to set CLASS fundraising record

Job Coaching and On-the-Job Support

CLASS career specialists provide one-to-one job coaching that begins before the first day of work and continues well beyond it. A coach visits the job site with the individual, learns the specific tasks, and breaks them into clear, manageable steps. This hands-on approach helps each worker build confidence while mastering the daily routines, safety protocols, and communication expectations of the workplace.

As the individual becomes more independent, the job coach gradually steps back, always remaining available for check-ins, refresher sessions, and problem-solving. CLASS also works directly with supervisors and co-workers to develop natural supports within the team, so that asking for help becomes part of normal workplace culture rather than a special request.

  • Task analysis and step-by-step training
  • On-site coaching during the first days and weeks
  • Fading support based on individual progress
  • Supervisor and co-worker consultation
  • Periodic follow-along visits to ensure retention

Workplace Accommodations and Assistive Technology

CLASS helps individuals identify and secure the accommodations they need to perform at their best. This may include simple adjustments such as modified schedules, written checklists, or quiet break areas, as well as more specialized tools like screen readers, speech-to-text software, or ergonomic workstations. Each accommodation is matched to the person’s strengths and the specific demands of the job.

Career specialists also assist with the interactive process between the worker and the employer, ensuring that accommodation requests are understood, documented, and implemented smoothly. CLASS provides education on the Americans with Disabilities Act and guides both parties through reasonable accommodation planning without unnecessary delays or misunderstandings.

  • Assistive technology assessments and demonstrations
  • Visual schedules, timers, and task prompt apps
  • Ergonomic evaluations and adaptive equipment
  • Guidance on requesting accommodations under the ADA
  • Follow-up to confirm accommodations remain effective

Benefits Planning and Financial Wellness

Many job seekers worry that earning a paycheck could jeopardize important benefits such as SSI, SSDI, or MassHealth. CLASS connects individuals with certified benefits counselors who explain work incentives, income thresholds, and reporting requirements in plain language. This clarity allows each person to make informed decisions about hours, wages, and long-term career goals without fear of losing essential supports.

Beyond benefits, CLASS offers practical financial wellness workshops that cover budgeting, direct deposit, saving for short-term goals, and understanding pay stubs. Workers learn how to track their income, plan for transportation costs, and build a small emergency fund, all of which contribute to greater stability and confidence on the job.

  • Individual benefits counseling and work incentive planning
  • Budgeting and paycheck literacy workshops
  • Assistance with direct deposit and bank account setup
  • Referrals to benefits planning and assistance programs
  • Ongoing check-ins as income or benefits status changes

Transportation and Community Navigation Skills

Reliable transportation is often the missing link between a job offer and sustained employment. CLASS travel trainers work with individuals to map out the safest and most efficient route to work, whether that involves public transit, paratransit, carpooling, walking, or cycling. Practice trips during off-peak hours build familiarity and reduce first-day stress.

CLASS also teaches essential community navigation skills such as reading transit schedules, using mobile fare apps, managing time buffers for delays, and knowing what to do in an emergency or unexpected schedule change. For those who drive, CLASS can assist with coordinating driver’s education, license renewal, and vehicle maintenance resources.

  • One-on-one travel training on public transit
  • Route planning and practice trips to the job site
  • Mobile fare app and real-time transit tracking instruction
  • Winter weather and emergency commute planning
  • Coordination with paratransit and ride-share options
The Family Support Center, based at our Chelmsford location, hosted a summertime social for the families we are proud to serve. Some of the day's activities included a delicious BBQ, a balloon artist, face painting, crafts, games, and a visit from the Chelmsford Fire...